The Wisdom of John Ruskin – The Common Law of Business Balance.

I refer all my clients to this quotation from John Ruskin, it is particularly useful when converting from the NHS with its promotion of pile high, sell cheap.

Ruskin was a fascinating man, a real polymath. Here’s a link to a Wikipedia page.

Why not have it printed and framed to hang in your reception area or include it in your literature.

It’s called the Common Law of Business Balance.

It is unwise to pay too much but it’s unwise to pay too little.

When you pay too much you lose a little money that is all.

When you pay too little, you sometimes lose everything, because the thing you bought was not capable of doing the thing you bought it to do.

The common law of business prohibits paying a little and getting a lot.

It can’t be done.

If you deal with the lowest bidder it is well to add something for the risk you run.

And if you do that you will have enough to pay for something better!”


I’m away for a week, and while there may be the occasional post from Cork, normal service will resume on November 3rd.

I know that it’s school half-term in a lot of the country so if you get a chance to rest do take it, you’ll need your energy for the months ahead.Fahouragh evening

Geoff Burch – All Over The Shop

7.30pm is not a great TV time for me but thanks to the wonder that is the BBC iPlayer I was able to catch the first episode of Geoff Burch’s show.

I have seen Geoff speak on a couple of occasions and enjoyed his presentation style and always learned something from him. This series on retailing should be compulsory for every small business owner especially dentists. It’s easy to watch and 30 minutes well spent.

Catch it on the web here. 

So that’s OK then….or is it really excellent?

An excellent post from Mike Denham at the Burning our Money blog

The boxes are ticked, the targets are hit, so all is well.

GPs are incentivised to keep sick people away from hospitals, Junior hospital doctors are short of experience. Elderly patients are suffering from malnutrition or hospital acquired infections because there’s no one to look after them.

The de-skilling & dumbing-down continues, yet dentists who are brave enough to take the step away from the NHS regulations in order to provide the very best that they can are castigated by people who have been told repeated lies about the quality of NHS care by governments.

Copying from one person is plagiarism, copying from more than one is research. I must admit to re-writing a lot of this from NHS Blog Doctor.


The rich are getting richer, the poor are getting poorer: but not in the UK – apparently

Interesting piece on doctors’ and dentists’ incomes from defaqto investment and business news here


The Monday Morning Quote #12

“Whether you think you can or whether you think you can’t, you’re right!”

– Henry Ford

Another man with West Cork connections. Take a look here

& here’s a pub named in his honour in his grandfather’s village.

The Weekend Read: 9. Raving Fans!

Ken Blanchard has probably done more to raise awareness of the way people behave in business than any other author. His long list of books started with “The One Minute Manager” which was published more than a quarter of a century ago.

Most, if not all, of his books are brief enough to read in a weekend, his writing makes his messages clear to understand and few people will fail to glean some useful nuggets from each of them.

This is a book which will help you improve your customer service over and over again. It’s full of ideas that will make you say “we could do that, why don’t we?”.

Why not read it and then pass it on to each and every member of your team?

To purchase the book from my on line store click here.

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