Is this any way to run 1) a Business 2) a Health Service?

From HSJ website an article by Sally Gainsbury

Trust blames IT for £10m loss.

Royal Free Hampstead Hospital trust has lost as much as £10m due to problems installing a new digital care records service, its chief executive has claimed.

The trust was the first to attempt to go live with the Cerner LC1 system for managing patient admission, transfer and discharge details in June last year. But a series of problems meant appointments could not be booked automatically and bills for work done were not sent to commissioners.

Chief executive Andrew Way said the trust had spent £4m on trying to fix the problems and had lost another £6m through taking fewer patient referrals and not being able to bill for work.

The trust’s latest board documents show it blames its IT problems for the “majority” of its monthly £1.8m underperformance against its plan. But they also reveal that the trust hopes to recover some of this, in part through catching up on invoicing.

More stable

In a statement today, Mr Way said the system was now “far more stable”. He added:

“Over the coming weeks and months we will be adapting its use to the way in which our staff want the system to work to enhance the services we provide to our patients.

“It should be emphasised that we now have the basics of one of the world’s most highly regarded IT systems established at the Royal Free.”

The basics….well that’s alright then.


%d bloggers like this: