I am grateful to my friend Kathryn Thomas for sending me this week’s quote. “Watch your thoughts, for they become words. Watch your words, for they become actions. Watch your actions, for they become habits. Watch your habits, for they become character. Watch your character, for it becomes your destiny.” —Unknown
Monthly Archives: February 2010
The Monday Morning Quote #73
“If the lessons of history teach us anything it is that nobody learns the lessons that history teaches us” ~ Anon
Use your initiative? Far too dangerous
From The Times On Line http://www.timesonline.co.uk/tol/comment/columnists/melanie_reid/article7022479.ece Sometimes it’s the stories about the little people that, more accurately than any number of polls or policy research papers, illustrate exactly the kind of society we live in. So let me tell you the desperately sad tale of a man named Brian Gilfillan, a 36-year-old medical records supervisor.Continue reading “Use your initiative? Far too dangerous”
Never Try……
The John Lewis Secret to Customer Service – what can you learn?
From BNET insight. Say customer service and the one organisation that springs to many minds is John Lewis. The retailer pipped other retail rivals to the top slot in a recent poll by the Institute of Customer Service for customer satisfaction, closely followed by grocery stablemate Waitrose. Called the UK Customer Satisfaction Index, the pollContinue reading “The John Lewis Secret to Customer Service – what can you learn?”
The Monday Morning Quote #72
“This is the true joy in life: the being used for a purpose recognized by yourself as a mighty one; the being thoroughly worn out before you are thrown on the scrap heap; the being a force of Nature instead of a feverish, selfish little clod of ailments and grievances complaining that the world willContinue reading “The Monday Morning Quote #72”
Invictus
Invictus Out of the night that covers me, Black as the pit from pole to pole, I thank whatever gods may be For my unconquerable soul. In the fell clutch of circumstance I have not winced nor cried aloud. Under the bludgeonings of chance My head is bloody, but unbowed. Beyond this place of wrathContinue reading “Invictus”
I think I have “the perfect face for radio”
I have been writing a series of articles for the Dental Learning Hub‘s online journal Apex. I was flattered to be asked and have been enjoying the experience of working to a deadline and trying to explain Kolbe wisdom and how it can be used in dentistry to the readers. Similarly I was pleased whenContinue reading “I think I have “the perfect face for radio””
Make the most of staff appraisals
Make the most of staff appraisals From Pitt Godden & Taylor‘s weekly newsletter It is important to hold regular staff appraisals even if you have just one employee. They do not have to be intimidating or formal affairs, but they do have to be clear and well thought-out. Ideally, staff should be appraised every sixContinue reading “Make the most of staff appraisals”
Chaps would you have your teeth or your boobs done first?
Now will all dentists believe that lots of folk would like the opportunity to have better looking teeth? It’s your responsibility to offer them the choice, isn’t it? From the BBC website. Male breast op numbers ‘growing fastest’ Surgery to correct ‘man-boobs’ is increasingly popular Breast reduction for men is the fastest-growing part of theContinue reading “Chaps would you have your teeth or your boobs done first?”
