How to protect yourself from unwanted customer feedback….

There is a PS to this story which I’ll put here. Expedia did make contact with me after my comments and were sympathetic and understanding about the problems that were caused by American Airlines. (Just saying, “I am so sorry to hear what you went through was a great start”). I am now attempting toContinue reading “How to protect yourself from unwanted customer feedback….”

The Monday Morning Quote #386

“Humankind seems to teeter between hubris and paranoia: the hubris of our ever-growing power contrasts with the paranoia that we’re permanently and increasingly under threat. At the zenith we realise we have to come down again…we know that we have more than we deserve or can defend, so we become nervous. Somebody, something is goingContinue reading “The Monday Morning Quote #386”