Herb Kelleher – Cheap can be cheerful

Herb Kelleher was the co-founder of Southwest Airlines, he died earlier this month. He had many attributes that I admire, not least of which was introducing a culture to the company where Southwest’s employees took themselves lightly but their jobs seriously.   Kelleher had a simple philosophy, “A motivated employee treats the customer well. TheContinue reading “Herb Kelleher – Cheap can be cheerful”

Cork Airport Hotel…the personal touch

I usually stay at the airport hotel because I have an early flight to the UK – or further. This time I had an evening meeting in Cork City and have a mid-morning flight today (snow permitting). It was a pleasure to find this card on my bed when I arrived yesterday. Better than chocolates.Continue reading “Cork Airport Hotel…the personal touch”

Perhaps just remove my head from my own backside long enough to engage….

“As I begin 2019 I wonder how I might introduce to my own clinical space some of the human warmth I felt among those brave, breathless singers. Bring biscuits? Offer a choice of music from my phone? Or perhaps just remove my head from my own backside long enough to engage meaningfully for a whileContinue reading “Perhaps just remove my head from my own backside long enough to engage….”

Scottish, British, whatever. Chumbawumba.

Many sports journalists and “fans” (I use the word guardedly) seem to love building individuals up and then knocking them down. It’s OK for someone to sweat blood for their sport, practice for hours, put up with injuries, defeats, interviewers who ask the same inane questions and then snide comments about whether they are dedicatedContinue reading “Scottish, British, whatever. Chumbawumba.”

The Monday Morning Quote #516

“I think the big thing is don’t be afraid to fail. I think, you know, in our society today, Instagram, Twitter, it’s a highlight reel. It’s all the good things. Failure is a part of life. It’s a part of building character and growing. Without failure, who would you be?” Nick Foles Winner Super BowlContinue reading “The Monday Morning Quote #516”

The Ten Rules of Anti-Social Media (according to Alan Stevens)

(#1 in a series of newsletters that I recommend) I didn’t write this but I am happy to share it. The writer was Alan Stevens, The Media Coach, and it came from his excellent, free weekly newsletter available at www.mediacoach.co.uk THE TEN RULES OF ANTI-SOCIAL MEDIA I didn’t coin the phrase “anti-social media”, but I didContinue reading “The Ten Rules of Anti-Social Media (according to Alan Stevens)”