The CQC post-Covid

Quote of the Day. “There is nothing I can think of that the CQC can bring to a post-Covid NHS, other than irritating everyone and wasting their time.”

From Roy Liley’s regular blogpost, I often disagree with what he writes, probably because my experience of working in large organisations is so small to be non-existent. When he talks about the pointlessness of inspections as he does here, he is spot on no matter what size of organisation.

Lilley continues:

“I can’t think of a single thing that anyone, serious about managing a chip-shop, never mind a hospital, could imagine that inspection brings to modern management… neither a jot nor a tittle.
Even before Covid, turning up and inspecting was generally agreed to be futile. 
  • Turn up and it’s good, you wasted your time. 
  • Turn up and it’s bad, it’s too late. 
Everyone knows, page one, chapter one, paragraph one of the dummies guide for managers, says… don’t waste time on inspection.
Dare I quote… again… the grandfather of management gurus, Edwards Demming;”
‘Quality cannot be inspected into a product or service; it must be built into it.’
If you don’t know about Demming, and you should, start here.
My take. The ham-fisted, wrongly targeted, imposition of compliance, in all its forms, has done more to reduce morale, eliminate joy, and distract from the ideals of patient care. It has contributed to making the practice of Dentistry a far more miserable existence than any other single thing over the last 50 years.

Published by Alun Rees

Dental Business Coach. Analyst. Troubleshooter. Consultant. Writer. Presenter. Broadcaster.

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