Ken Blanchard has probably done more to raise awareness of the way people behave in business than any other author. His long list of books started with “The One Minute Manager” which was published more than a quarter of a century ago.
Most, if not all, of his books are brief enough to read in a weekend, his writing makes his messages clear to understand and few people will fail to glean some useful nuggets from each of them.
This is a book which will help you improve your customer service over and over again. It’s full of ideas that will make you say “we could do that, why don’t we?”.
Why not read it and then pass it on to each and every member of your team?
To purchase the book from my on line store click here.
The Incisal Edge 