Travel | The Incisal Edge

How to protect yourself from unwanted customer feedback….

Posted on September 26, 2016 by Alun Rees

There is a PS to this story which I’ll put here. Expedia did make contact with me after my comments and were sympathetic and understanding about the problems that were caused by American Airlines. (Just saying, “I am so sorry to hear what you went through was a great start”). I am now attempting to get American Airlines to listen to my feedback.

I described the problems of my journey from Phoenix to Dublin with a couple of travelog postings on Facebook. I am fully aware that stuff happens, what makes the difference is how the provider of a service deals with problems. American Airlines were poor, it felt like they didn’t care about their customers. British Airways picked up the discarded baton and it felt like they did care.

Expedia sent me an email yesterday at 00:53 which I received when I was eventually on the ground with another flight to come – this time unplanned.

Here’s the email:

Here’s what happens when you click the red face.

Smart deduction guys…but how do I leave feedback?

No policy for cancellation except no refund.

Posted on July 5, 2016 by Alun Rees

I needed to cancel a couple of flights with RyanAir – I knew that I wouldn’t get any refund but I thought I would let them know – as you would, wouldn’t you? Thankfully they have a chat facility on the internet with which it is difficult to get cross, but they do their best to provoke….