A view on the 737 Max disaster..

A beautifully clear piece of “technical” writing. (Via John Naughton) Design shortcuts meant to make a new plane seem like an old, familiar one are to blame. “….The 737 Max saga teaches us not only about the limits of technology and the risks of complexity, it teaches us about our real priorities. Today, safety doesn’tContinue reading “A view on the 737 Max disaster..”

Herb Kelleher – Cheap can be cheerful

Herb Kelleher was the co-founder of Southwest Airlines, he died earlier this month. He had many attributes that I admire, not least of which was introducing a culture to the company where Southwest’s employees took themselves lightly but their jobs seriously.   Kelleher had a simple philosophy, “A motivated employee treats the customer well. TheContinue reading “Herb Kelleher – Cheap can be cheerful”

Cork Airport Hotel…the personal touch

I usually stay at the airport hotel because I have an early flight to the UK – or further. This time I had an evening meeting in Cork City and have a mid-morning flight today (snow permitting). It was a pleasure to find this card on my bed when I arrived yesterday. Better than chocolates.Continue reading “Cork Airport Hotel…the personal touch”

How to protect yourself from unwanted customer feedback….

There is a PS to this story which I’ll put here. Expedia did make contact with me after my comments and were sympathetic and understanding about the problems that were caused by American Airlines. (Just saying, “I am so sorry to hear what you went through was a great start”). I am now attempting toContinue reading “How to protect yourself from unwanted customer feedback….”

No policy for cancellation except no refund.

I needed to cancel a couple of flights with RyanAir – I knew that I wouldn’t get any refund but I thought I would let them know – as you would, wouldn’t you? Thankfully they have a chat facility on the internet with which it is difficult to get cross, but they do their bestContinue reading “No policy for cancellation except no refund.”