Summertime and the living ain’t always easy.

The current Newsletter from The Dental Business Coach is available to view here:

Here’s a section:

“Sophisticated Procrastination”


Most people know what they ought to do to succeed but can usually find something to stop them. Frequently they are guilty of getting in their own way. The reasons can be challenging to discover from depleted self-worth, having no idea of what success looks like for them through to not acknowledging that they are in the wrong place.

Although they have the problem and it is their’s alone, they are likely to want to blame something, anything, else. The practice, the principal, the patients, the position, the NHS, the associates.

Often this becomes a form of “sophisticated procrastination” which includes all sorts of excuses. Telling your teacher that the dog ate your homework may be acceptable when you are 10, using an equally lame excuse as an adult makes no difference because it’s only yourself that you’re trying to fool.

One of my roles in life is to hold up a mirror to people, businesses and teams to help them see themselves with greater clarity. Contact me to find out more here.

The Monday Morning Quote #560

“Failure is not fatal, but failure to change may be”

John Wooden

Thanks to RRW again.

The Monday Morning Quote #534

“Without promotion something terrible will happen – nothing.”

PT Barnum

The Monday Morning Quote #531

“Our job in this life is not to shape ourselves into some ideal we imagine we ought to be, but to find out who we already are and become it.” 

Steven Pressfield

The Monday Morning Quote #525

We’ve all seen talented young players who get to a certain level but there comes a time when talent will only take you so far.

The great players go away and work on extra things. They work harder on their skills. They start having early nights and they think about their diet and training.

That is what takes them to the next level.

Warren Gatland

Patient? Customer? Client? What really matters.

An interesting conversation in a practice about what the people that are treated/served/cared for should be called. I have been around the block a couple of times over the past 30 odd years and have returned to, and will remain with, patients. But that’s my opinion, you use whatever is comfortable for you.

“We sometimes make assumptions based on our opinions about a customer’s Patient’s wants and needs.

It’s hard to be objective about our ideas when we are invested in the outcome.

But that shouldn’t stop us trying to stand in our customer’s Patient’s shoes for long enough to understand how he feels.

Our opinion is immaterial if it doesn’t align with the story the customer Patient believes.”

Adapted from Bernadette Jiwa.

If you’re in Dublin on March 2nd

My maternal grandparents would be proud of me being selected for Croke Park. I’ll not be gracing the hallowed turf with my prowess with sliotar and hurley. Instead I’ll be up on level 5 in the Hogan suite on the 5th Floor with a Taster session of “The 101 Things They Didn’t Teach You At Dental School”.

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