In times such as these where customer service is an absolute necessity I am always surprised that some practices close down during that period of the day when a lot of people could contact them or could take advantage of appointments.
A joy of being self employed is that you choose when you take your breaks, most patients are wage slaves and are told when their day starts and ends. Your lunchtime doesn’t have to be set in stone does it?
If your body won’t allow you to stagger these times, you can find no way of keeping your telephone line manned in the middle of the day or you want to improve your service by having a human voice at the end of your phone 24/7 then here’s something that you might want to utilise.
Answer-4U is a call answering service that seems to be offering a straightforward product simply priced that can be adapted to suit any individual practice.
There’s a 10% discount for BDA members – take a look.
The Incisal Edge 