A very wise patient once explained to me:
”If you tell me about something before you start it’s an ‘explanation’,
if you tell me about it as it happens it’s an ‘excuse’.
The blog of Alun Rees, The Dental Business Coach
A very wise patient once explained to me:
”If you tell me about something before you start it’s an ‘explanation’,
if you tell me about it as it happens it’s an ‘excuse’.