Alun Rees

The John Lewis Secret to Customer Service – what can you learn?

From BNET insight. Say customer service and the one organisation that springs to many minds is John Lewis. The retailer pipped other retail rivals to the top slot in a recent poll by the Institute of Customer Service for customer satisfaction, closely followed by grocery stablemate Waitrose. Called the UK Customer Satisfaction Index, the pollContinue reading “The John Lewis Secret to Customer Service – what can you learn?”

The Monday Morning Quote #72

“This is the true joy in life: the being used for a purpose recognized by yourself as a mighty one; the being thoroughly worn out before you are thrown on the scrap heap; the being a force of Nature instead of a feverish, selfish little clod of ailments and grievances complaining that the world willContinue reading “The Monday Morning Quote #72”

Invictus

Invictus Out of the night that covers me, Black as the pit from pole to pole, I thank whatever gods may be For my unconquerable soul. In the fell clutch of circumstance I have not winced nor cried aloud. Under the bludgeonings of chance My head is bloody, but unbowed. Beyond this place of wrathContinue reading “Invictus”

I think I have “the perfect face for radio”

I have been writing a series of articles for the Dental Learning Hub‘s online journal Apex. I was flattered to be asked and have been enjoying the experience of working to a deadline and trying to explain Kolbe wisdom and how it can be used in dentistry to the readers. Similarly I was pleased whenContinue reading “I think I have “the perfect face for radio””

Make the most of staff appraisals

Make the most of staff appraisals From Pitt Godden & Taylor‘s weekly newsletter It is important to hold regular staff appraisals even if you have just one employee. They do not have to be intimidating or formal affairs, but they do have to be clear and well thought-out. Ideally, staff should be appraised every sixContinue reading “Make the most of staff appraisals”

Chaps would you have your teeth or your boobs done first?

Now will all dentists believe that lots of folk would like the opportunity to have better looking teeth? It’s your responsibility to offer them the choice, isn’t it? From the BBC website. Male breast op numbers ‘growing fastest’ Surgery to correct ‘man-boobs’ is increasingly popular Breast reduction for men is the fastest-growing part of theContinue reading “Chaps would you have your teeth or your boobs done first?”

Great calculation site for small businesses.

Here’s a link to a useful tool for calculating, comparing profits, taxes etc. Really good resource. I saw it mentioned on GDP-UK and thought it worth a mention. http://www.contractorcalculator.co.uk

The Monday Morning Quote #71

When you lose don’t lose the lesson.

The future – for heaven’s sake keep listening and talking.

The UK & Irish economies are in a sorry state. Although the recession is apparently over by the hairsbreadth of the last quarter, the real belt tightening is only just beginning. Dentistry, with which I am most familiar, is still getting used to this idea. I come across practice owners, and an even greater proportionContinue reading “The future – for heaven’s sake keep listening and talking.”

RIP – Bill McLaren

I have been a Welsh rugby supporter since my first attendance at Cardiff Arms Park for the Wales v Fiji game in 1964. Nothing thrills me in the same way as it does as when Wales are winning, the despondency felt after losing has got easier over the years (but not a lot). My familyContinue reading “RIP – Bill McLaren”