From HBR, worth a read and then asking yourself some questions…. The starting point of most competitive analysis is a question: Who is your competition? That’s because most companies view their competition as another brand, product, or service. But smart leaders and organizations go broader. The question is not who your competition is but what it is. And the answerContinue reading “Obsess Over Your Customers, Not Your Rivals”
Category Archives: 7 Pillars of Successful Dental Business
Nice piece on the practical elements of leadership from the HBR
Use High Standards to Motivate Employees Employees constantly watch their leaders to understand what kind of people they are. So one of the most important things leaders can do is to insist on high standards. While low standards lead to low commitment, high standards are energising, even for the most self-motivated employees. But choose yourContinue reading “Nice piece on the practical elements of leadership from the HBR”
Kolbe Wisdom™ and Sales & Service
KOLBE WISDOM™ AND SALES & SERVICE If “selling” can be defined as the exchange of goods or a service for money, then it stands to reason that the process is influenced by the instincts of both buyer and seller. So by knowing the Modus Operandi™ (MO) of your team you can predict how they willContinue reading “Kolbe Wisdom™ and Sales & Service”
The Monday Morning Quote #418
“Everything around you that you call life was made up by people who are no smarter than you.” Steve Jobs
A Formula To Measure Likely Success
On a small scrap of paper is the wisdom that Peggy Collins from my Toastmasters Group shared with us last week. Mark yourself out of Ten for the Desire to achieve a goal and the Action you will take to reach it. Multiply to see the percentage chance of attaining it. No amount ofContinue reading “A Formula To Measure Likely Success”
The Monday Morning Quote #416
The four most expensive words in the English language: “This Time It’s Different”. Sir John Templeton
Playing the “What If” game.
I delivered my presentation, “Is Dentistry Making You Sick?” in Gloucestershire a couple of days ago and introduced a game that I suggest participants play with their teams and partners. It’s called “What If” and the rules are simple in the extreme, you come up with the most unlikely thing that you can imagine andContinue reading “Playing the “What If” game.”
“Jeff, what does Day 2 look like?”
Another post via the essential Benedict Evans’ Newsletter. This is from Jeff Bezos‘ (Amazon founder & CEO) annual shareholder letter: “managing Amazon and change in a large company”. Well worth a read. “Jeff, what does Day 2 look like?” That’s a question I just got at our most recent all-hands meeting. I’ve been reminding people that it’sContinue reading ““Jeff, what does Day 2 look like?””
The Periodontist, deep pockets in LA.
from the Lefsetz Letter… “I don’t want to be the bearer of bad news.” Huh? I thought the hygienist cleaned and the dentist evaluated. But not at this joint. My old dentist had a love affair with Alaska. For three months every summer he took his boat up north and regaled me with incredible talesContinue reading “The Periodontist, deep pockets in LA.”
They shopped until they dropped and then they stopped….
On the very rare occasions I am in large shopping “malls” (usually visiting a John Lewis – predictable I know) I wonder, “how do these places make any money”? Interesting article in the New York Times about the changes in US retail via Benedict Evans’ Newsletter where he says: Is American retail at a tipping point? (Arguably,Continue reading “They shopped until they dropped and then they stopped….”
The Incisal Edge 