Category Archives: 7 Pillars of Successful Dental Business

Clinical freedom in a time of austerity.

First published online in Dentistry Blog on 8th April 2019. Full article. Clinical freedom is becoming an aspiration rather than reality. I regularly have to straddle a line between what principals need and what associates want, whilst attempting to keep both sides happy. Often this involves money and the phrase ‘clinical freedom’. Amongst the thingsContinue reading “Clinical freedom in a time of austerity.”

It ain’t what you do, it’s the way that you do it.

The recent CIPD research in partnership with Simply Health was completed in November 2018 and covered more than 3.2 million employees across the UK. The top causes of long term sickness were mental ill health & stress with 59% & 54% respectively.     The top three causes of stress related illness are: Workloads /Continue reading “It ain’t what you do, it’s the way that you do it.”

Patient? Customer? Client? What really matters.

An interesting conversation in a practice about what the people that are treated/served/cared for should be called. I have been around the block a couple of times over the past 30 odd years and have returned to, and will remain with, patients. But that’s my opinion, you use whatever is comfortable for you. “We sometimesContinue reading “Patient? Customer? Client? What really matters.”

Productive moi?

When analysing dental businesses and individual team members I try to keep in mind “5 E”s that apply to successful clinical practice, effective, ergonomic, economic, ethical, efficient. I have always believed that principals, and those who truly have “skin in the game” perform better on most, if not all, of the “5 E”s. The workforceContinue reading “Productive moi?”

If you’re in Dublin on March 2nd

My maternal grandparents would be proud of me being selected for Croke Park. I’ll not be gracing the hallowed turf with my prowess with sliotar and hurley. Instead I’ll be up on level 5 in the Hogan suite on the 5th Floor with a Taster session of “The 101 Things They Didn’t Teach You AtContinue reading “If you’re in Dublin on March 2nd”

Herb Kelleher – Cheap can be cheerful

Herb Kelleher was the co-founder of Southwest Airlines, he died earlier this month. He had many attributes that I admire, not least of which was introducing a culture to the company where Southwest’s employees took themselves lightly but their jobs seriously.   Kelleher had a simple philosophy, “A motivated employee treats the customer well. TheContinue reading “Herb Kelleher – Cheap can be cheerful”

Cork Airport Hotel…the personal touch

I usually stay at the airport hotel because I have an early flight to the UK – or further. This time I had an evening meeting in Cork City and have a mid-morning flight today (snow permitting). It was a pleasure to find this card on my bed when I arrived yesterday. Better than chocolates.Continue reading “Cork Airport Hotel…the personal touch”