From HBR, worth a read and then asking yourself some questions…. The starting point of most competitive analysis is a question: Who is your competition? That’s because most companies view their competition as another brand, product, or service. But smart leaders and organizations go broader. The question is not who your competition is but what it is. And the answerContinue reading “Obsess Over Your Customers, Not Your Rivals”
Category Archives: Systems
“Jeff, what does Day 2 look like?”
Another post via the essential Benedict Evans’ Newsletter. This is from Jeff Bezos‘ (Amazon founder & CEO) annual shareholder letter: “managing Amazon and change in a large company”. Well worth a read. “Jeff, what does Day 2 look like?” That’s a question I just got at our most recent all-hands meeting. I’ve been reminding people that it’sContinue reading ““Jeff, what does Day 2 look like?””
The Weekend Read – Deep Work by Cal Newport
This is a “must read” for anyone who feels they are getting overwhelmed or even too distracted by 21st century life. Subtitled, “Rules for focus success in a distracted world” it does exactly what it says on the cover. I regularly hear complaints from my clients that they are having problems focussing on the mostContinue reading “The Weekend Read – Deep Work by Cal Newport”
Now that’s one way to ask for feedback
I love reading reviews on Amazon, the 4 & 5 stars tell me something but the 1 star reviews sometimes make me fear for the survival of the human species, “couldn’t get the lid off, “arrived without batteries”, etc. I often wonder where the gap between expectations and reality started as they are soContinue reading “Now that’s one way to ask for feedback”
The truth is you have no choice but to innovate…
“The truth is you have no choice but to innovate. Business cycles are so fast now, things that work for a period of time don’t work for very long, and you have to keep changing.” Founder and CEO of Tough Mudder, Will Dean in conversation with Sarah Robb O’Hagan. “You just do things that youContinue reading “The truth is you have no choice but to innovate…”
The Weekend Read – Getting Things Done by David Allen
David Allen – Getting Things Done – the art of stress free productivity. This is one of those “must read” books, an obligatory member of every coach’s reading list for their clients. The second edition, published in 2015, is just over 300 pages long and comes almost 15 years after the first edition which wasContinue reading “The Weekend Read – Getting Things Done by David Allen”
The Weekend Read – What they don’t teach you at Harvard Business School by Mark H McCormack
First published in 1984, I see that it is still one of the top sellers in the Business sections of airport book shops. Its very longevity proves that it either must have something going for it or because it has always been popular it must be good. Well you pays your money and you takesContinue reading “The Weekend Read – What they don’t teach you at Harvard Business School by Mark H McCormack”
Building A 21st Century Brand
From the “The Story of Telling”, and as always, well worth a read. Full article here Forty years ago a brand was an identifier. Branding was what we did to the outside of a product or service after it was conceived and created. Brands became tales woven to increase visibility and memorability using design, cleverContinue reading “Building A 21st Century Brand”
RCS warns of risks of increasing litigation pay-outs
The Royal College of Surgeons (RCS) has warned that NHS trusts risk facing a dramatic increase in the number of litigation pay-outs made if they do not make changes to the processes they use to gain consent from patients before surgery. The warning comes after a landmark judgment given in a Supreme Court case inContinue reading “RCS warns of risks of increasing litigation pay-outs”
The Incisal Edge Podcast – Alun Rees talks to Sandeep Senghera
Dr Sandeep Senghera is the founder of ToothPick.com which is now under the umbrella of WhatClinic.com giving him responsibility for their Dental operations worldwide. A persuasive and passionate speaker, he obviously believes completely in technology being at the front of dental customer service – and after a couple of hours in his company I can’tContinue reading “The Incisal Edge Podcast – Alun Rees talks to Sandeep Senghera”
The Incisal Edge 