Of money, scissors & expensive lessons…..

Like most people I carry way too much plastic and not just reward & membership cards. Like most people (according to all the stats that I read) I use them far too much, so a change had to come. Having just cleared all our debts (one “small” mortgage excepted) it was time to rid myselfContinue reading “Of money, scissors & expensive lessons…..”

Happy New Year – Ring Out The Old Ring In The New.

Alfred, Lord Tennyson’s Poem about New Year has particular meaning for me this year. After 35 years and 6 months (less 7 days) I shall no longer have the right to describe my self as a dentist, in the UK anyway. Now I can be free to criticise the General Dental Council without fear ofContinue reading “Happy New Year – Ring Out The Old Ring In The New.”

The Weekend Read – Stop Drifting, Start Rowing by Roz Savage

This is Roz Savage’s second book and is sub-titled – “One Woman’s Search for Happiness and Meaning Alone on the Pacific”. Stop Drifting, Start Rowing continues the story of adventurer, environmentalist and ocean rower Roz Savage’s traverse of the world’s oceans. Starting with the, at times, terrifying account of her abortive departure from California itContinue reading “The Weekend Read – Stop Drifting, Start Rowing by Roz Savage”

Cliff Morgan – RIP

Cliff Morgan has died at the age of 83. His career from Rhondda Valley to Broadcasting House and Television Centre has been fully documented elsewhere but I would like to remember the man who my father spoke about with respect and enthusiasm. As a player he embodied everything that was great in a Welsh outsideContinue reading “Cliff Morgan – RIP”

50 Years ago today “I have a dream”

TODAY MARKS THE 50th anniversary of Martin Luther King’s most famous and rousing ‘I have a dream’ speech. (From thejournal.ie) Masterfully orated to between 200,000 and 300,000 marchers, it is widely regarded as one of the greatest speeches of the 20th century. At just 34 years of age, Luther King inspired generations of Americans toContinue reading “50 Years ago today “I have a dream””

Two sides of customer service.

Four tales from customer services and attitudes during the past 10 days. It won’t come as any surprise that the two negative reports are from banks. Let’s start with good reports. First Fellowes. The website of Fellowes says that they have been making “Quality Office Products since 1917”. They are a US based company whoseContinue reading “Two sides of customer service.”

Protest and dance now – see you at The BDA?

I was inspired by this film of customers protesting about Spanish banks by doing a flashmob Flamenco.   it got me wondering whether we should try something at the BDA conference next week when Earl Howe stands up to deliver the usual platitudes about commitment to the NHS and how wonderful the next new contractContinue reading “Protest and dance now – see you at The BDA?”