Do (Dental) patients know what they want? A recent article in the British Medical Journal discussed the instruction from Health Education England that patients and public should be consulted on ‘What they need from 21st century medical graduates’. I’m reminded of Henry Ford: ‘If I’d asked customers what they wanted, they would have told meContinue reading “Do dental patients know what they want?”
Category Archives: Publications
The Fish Rots From The Head
“il pesce marcisce dalla testa” – The Fish Rots From The Head The final quarter of 2018 saw me speaking throughout the UK on “Leadership and Management”. In preparation I examined the characteristics of both, the differences between them and where they overlap. This exercise meant that I had to take stock of some of theContinue reading “The Fish Rots From The Head”
Clinical freedom in a time of austerity.
First published online in Dentistry Blog on 8th April 2019. Full article. Clinical freedom is becoming an aspiration rather than reality. I regularly have to straddle a line between what principals need and what associates want, whilst attempting to keep both sides happy. Often this involves money and the phrase ‘clinical freedom’. Amongst the thingsContinue reading “Clinical freedom in a time of austerity.”
What to do when…..a Corporate Opens Nearby – Part 2
What to do when a corporate opens nearby. First Published in Private Dentistry…2 of 2 6 Expand your offering. What is the corporate doing that you could be doing – and be doing better? Now is the time to take those course that you have been postponing. Invest in yourself, your skills and those ofContinue reading “What to do when…..a Corporate Opens Nearby – Part 2”
What to do when…..a Corporate Opens Nearby – Part 1
What to do when a corporate opens nearby. From Private Dentistry… Part 1 of 2 “You’ll never guess what has happened now!” said Dr Jim Misery, one of my less upbeat clients, “GleamDent, has opened a 5 surgery practice round the corner.” “Where Dr Shocker was until he died?” “Yes, that’s the place, they haveContinue reading “What to do when…..a Corporate Opens Nearby – Part 1”
The Incisal Edge 