Update your complaints procedures.

I’m in demob mood, it’s the eve of Christmas Eve and there has been an excess of serious stuff to deal with for most GDPs this year. Please take some time away from your profession and resolve to see the farcical in the excesses of bureaucracy that are threatening to take the joy and spontaneity out of your life.

Just imagine how much fun you could have slipping this example of your typical response to “feedback” from your patients into your practice manual, ah well you can but dream! (Thanks to The Word newsletter for this)

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