“Just a….”

Anyone who has heard me presenting will know of my dislike of the phrase “just a…”, that usually refers to dental teams undervaluing procedures and time by reducing it in the patients’ eyes.

I also don’t like interruptions that start with “just a” because it rarely is. Too often I see dentists interrupted whilst they are working by (particularly) practice managers or receptionists. When you’re focussed you’re focussed on one thing and one thing only – there’s much nonsense spoken about “multi-tasking” you cannot do two (or more) things that require concentration at the same time properly.

For the same reason I dislike telephones and intercoms that can squawk at you without warning, conversations loud enough to be overheard when you are trying to connect properly with a patient and noisy telephones in reception areas.

Letting people interrupt and distract you when you should be full on shows poor time and people management.

Here’s a study that backs that up.

Even Brief Interruptions Spawn Errors
Jan. 7, 2013 — Short interruptions — such as the few seconds it takes to silence that buzzing smartphone — have a surprisingly large effect on one’s ability to accurately complete a task, according to new research led by Michigan State University.

The study, in which 300 people performed a sequence-based procedure on a computer, found that interruptions of about three seconds doubled the error rate.
Brief interruptions are ubiquitous in today’s society, from text messages to a work colleague poking his head in the door and interrupting an important conversation. But the ensuing errors can be disastrous for professionals such as airplane mechanics and emergency room doctors, said Erik Altmann, lead researcher on the study.
“What this means is that our health and safety is, on some level, contingent on whether the people looking after it have been interrupted,” said Altmann, MSU associate professor of psychology.
The study, funded by the U.S. Navy’s Office of Naval Research, is one of the first to examine brief interruptions of relatively difficult tasks. The findings appear in the Journal of Experimental Psychology: General.
Study participants were asked to perform a series of tasks in order, such as identifying with a keystroke whether a letter was closer to the start or the end of the alphabet. Even without interruptions a small number of errors in sequence were made.
Sometimes participants were interrupted and told to type two letters — which took 2.8 seconds — before returning to the task. When this happened, they were twice as likely to mess up the sequence.
Altmann said he was surprised that such short interruptions had a large effect. The interruptions lasted no longer than each step of the main task, he noted, so the time factor likely wasn’t the cause of the errors.
“So why did the error rate go up?” Altmann said. “The answer is that the participants had to shift their attention from one task to another. Even momentary interruptions can seem jarring when they occur during a process that takes considerable thought.”
One potential solution, particularly when errors would be costly, is to design an environment that protects against interruptions. “So before you enter this critical phase: All cell phones off at the very least,” Altmann said.
His co-authors are Gregory Trafton of the Naval Research Laboratory and Zach Hambrick of MSU.

Here’s the link to the article.

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