“No point hiring image consultants if your own receptionist is letting you down” says David Hepworth.

I admire David Hepworth as a writer and commentator, I still miss The Word which he and Mark Ellen ran for nearly a decade. I never thought that I would share one of his blog postings on this site but he nails it, as does Lucy Kellaway in her FT piece (sadly behind a paywall).

Here’s his post:

No point hiring image consultants if your own receptionist is letting you down
Piece in FT by Lucy Kellaway about how much you can tell about a visitor from the way they deal with a receptionist. All true. By the same token that visitor can also tell a lot about a company by the way the receptionist behaves.

I regularly sit in reception in a building used by one very high-profile public body and never fail to be amazed by the gossip and parochial whinging the staff seem content to let me overhear.

Kellaway talks about a company who have a spy among their reception staff whose job it is to report on the behaviour of waiting job candidates. Some managements should have a spy among the people waiting. They might find out a few things about their public image that would horrify them.

Published by Alun Rees

Dental Business Coach. Analyst. Troubleshooter. Consultant. Writer. Presenter. Broadcaster.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this: