The 5 A’s For Addressing Mistakes

Mistakes are going to happen in any and every business or organisation. It’s how you deal with them that counts.

In his invaluable book “Setting The Table“, Danny Meyer says, “The Road to Success Is Paved with Mistakes Well Handled”

He suggests there are “Five A’s for Effectively Addressing Mistakes”

  • Awareness. If you’re not aware – you’re nowhere.

  • Acknowledgement. Say how you are going to sort it out immediately.

  • Apology. Say that you are sorry – and mean it. Alibis are no use, nor are excuses.

  • Action. Say what you will do to make amends.

  • Additional generosity. Go above and beyond what the patient expects.

Published by Alun Rees

Dental Business Coach. Analyst. Troubleshooter. Consultant. Writer. Presenter. Broadcaster.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this: