Sorry only works for so long.

Waitrose – Crewkerne, Somerset 9.30am Thursday 21st April 2016. It could be anywhere. Me: I’ll have a bowl of porridge please. Assistant: “Certainly sir”, opens cupboard, no porridge, “Sorry sir, we have run out of porridge” Me: ”No problem, I’ll have some toast then” Assistant: “Certainly sir”, opens cupboard, no bread, “Sorry sir we haveContinue reading “Sorry only works for so long.”

A Collection of Smart, Friendly Individuals Does Not Constitute a Productive Team

http://www.dentalbusinesscoach.co.uk/services/building-the-perfect-team From Kolbe connection Today’s environment of rapidly accelerating change continuously gives birth to new markets, new solutions, and new opportunities.  Consequently, business structures everywhere have become decentralized and more fluid as managers are discovering the critical importance of highly responsive and productive “teams.” Today, the work force at a large organization typically comprises teamsContinue reading “A Collection of Smart, Friendly Individuals Does Not Constitute a Productive Team”

The Weekend Read – Legacy by James Kerr

Published three years before the All Blacks won their second Rugby Union World Cup Final this is a fascinating book about the culture of a great team. The lessons are applicable to every team whether they be in sport or business. It starts when things were not going so well for New Zealand, in 2004Continue reading “The Weekend Read – Legacy by James Kerr”

Desert Island Discs – John Timpson

I am a great fan of Desert Island Discs, it’s required listening – usually via the podcast. I was lucky enough to meet its creator Roy Plomley more than 35 years ago and found him to be as urbane and charming in the flesh as he sounded on air. A great man for asking questionsContinue reading “Desert Island Discs – John Timpson”

Never Too Big To Stock Shelves – Guest Blog

This is from the two pint chicken blog Monday evenings are generally quiet in my local supermarket.  Yesterday evening I nipped round the shop and soon filled my basket.  When I got to the checkouts there were queues – not unusual in a big city but unusual even on busy days here.  Customers were lookingContinue reading “Never Too Big To Stock Shelves – Guest Blog”

Lefsetz on Founders

From The Lefsetz Letter – March 13th. I don’t always agree with what Bob Lefsetz writes but I enjoy what he says and usually the way that he says it. Founders Don’t take no for an answer. But when their product is in the marketplace to no acclaim, to little adoption, they pivot. He whoContinue reading “Lefsetz on Founders”

NASDAL results show growth in private practice profits.

NASDAL – the National Association of Specialist Dental Accountants and Lawyers – today released their analysis of client figures for the year ending April 2015. Full report in Dentistry Online here. Key points are: The UK dental market has continued to grow at a rate of around 4.4% with relatively unchanged costs and a prolongedContinue reading “NASDAL results show growth in private practice profits.”

A warning for TCO consents?

From Pennington Manches LLP via Lexology How landmark Montgomery ruling may influence aesthetic practice The Montgomery v Lanarkshire case has been seen as a landmark case for consent. The wording in this case may well have an implication for Treatment Coordinators. I am aware that most practices use treatment coordinators well, they are highly trainedContinue reading “A warning for TCO consents?”