Burnout – Physicians

From The Lancet 13 July 2019. Hui Wang, a 32-year-old Chinese ophthalmologist, experienced sudden cardiac death on June 30, after working with fever for 6 days in Beijing. Hui was the father of a 1-year-old girl, and married to a doctor, who donated Hui’s corneas to two patients after his death… According to a viewpoint published inContinue reading “Burnout – Physicians”

Not quite as easy as it looks is it?

Portsmouth Colosseum Dental Press release via “Curious PR” 16th March 2018: LINK “One of the pillars of Colosseum’s recipe for success in the UK will be embedding each practice as a “good neighbour” in its local community….each practice will retain its connection as an integral part of its community.” 454 days later GDPUK report, 13thContinue reading “Not quite as easy as it looks is it?”

Working with a (Dental) spouse.

Knowing your spouse’s MO can help the relationship thrive at work and at home. Increasingly in Dentistry spouses / life partners are working together. Some of these working relationships thrive whilst others produce tensions between the partners which can lead to stress outside the workplace. If you don’t get on at work then that isContinue reading “Working with a (Dental) spouse.”

Mis-en-place. Do your prep work.

Mis-en-place is a French culinary term which means putting in place or everything in its place. It refers to the set up required before cooking, and is often used in professional kitchens to refer to organising and arranging the ingredients that a cook will require for the menu items that are expected to be preparedContinue reading “Mis-en-place. Do your prep work.”

Clinical freedom in a time of austerity.

First published online in Dentistry Blog on 8th April 2019. Full article. Clinical freedom is becoming an aspiration rather than reality. I regularly have to straddle a line between what principals need and what associates want, whilst attempting to keep both sides happy. Often this involves money and the phrase ‘clinical freedom’. Amongst the thingsContinue reading “Clinical freedom in a time of austerity.”

It ain’t what you do, it’s the way that you do it.

The recent CIPD research in partnership with Simply Health was completed in November 2018 and covered more than 3.2 million employees across the UK. The top causes of long term sickness were mental ill health & stress with 59% & 54% respectively.     The top three causes of stress related illness are: Workloads /Continue reading “It ain’t what you do, it’s the way that you do it.”

Patient? Customer? Client? What really matters.

An interesting conversation in a practice about what the people that are treated/served/cared for should be called. I have been around the block a couple of times over the past 30 odd years and have returned to, and will remain with, patients. But that’s my opinion, you use whatever is comfortable for you. “We sometimesContinue reading “Patient? Customer? Client? What really matters.”

If you’re in Dublin on March 2nd

My maternal grandparents would be proud of me being selected for Croke Park. I’ll not be gracing the hallowed turf with my prowess with sliotar and hurley. Instead I’ll be up on level 5 in the Hogan suite on the 5th Floor with a Taster session of “The 101 Things They Didn’t Teach You AtContinue reading “If you’re in Dublin on March 2nd”

Herb Kelleher – Cheap can be cheerful

Herb Kelleher was the co-founder of Southwest Airlines, he died earlier this month. He had many attributes that I admire, not least of which was introducing a culture to the company where Southwest’s employees took themselves lightly but their jobs seriously.   Kelleher had a simple philosophy, “A motivated employee treats the customer well. TheContinue reading “Herb Kelleher – Cheap can be cheerful”

Put down your smart phone…

The more I watch the way people behave with mobile devices the more uncomfortable I become. I was secretly pleased a couple of years ago when my son justified his use of a Nokia (non-smart) phone, “Makes and takes calls, sends and receives texts. What else do I need?” I have regular conversations with dentistsContinue reading “Put down your smart phone…”