The Monday Morning Quote #211

“If you’re the most intelligent person in the room, you’re in the wrong room”

James Watson

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You are a winner!!

My thanks to Sunil Abeyewickreme, Jennifer Morries and their team at DWF solicitors. I entered my business card in their draw at The Dentistry Show and won a magnificent hamper. The photo really doesn’t do it justice – the bottles of wine at the bottom were a great surprise!

Lesson – always carry a business card.

Thanks again.

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Oasis sold again

From the FT

Bridgepoint buys Oasis Healthcare By Bede McCarthy

Private equity group Bridgepoint has bought Oasis Healthcare in a deal that gives the high street dental care provider an enterprise value of £185m.

Oasis is being sold by Duke Street Capital, which delisted the company from London’s Aim in 2007. Under the terms of the deal, Duke will exchange a portion of the proceeds for a minority stake in the business.

The cash and equity deal will be funded by a £146.5m loan arranged through Bank of Ireland, Barclays, GE Capital, HSBC, ING and Société Générale. Under the deal, Bridgepoint will also make £60m available for capital expenditure at Oasis Healthcare.

Oasis, which was founded in 1996, has more than 200 dental practices in the UK and more than 2,000 staff, including 800 dentists. It is a major supplier to the NHS as well as offering private services.
Justin Ash, Oasis chief executive, said the deal would provide the backing for expansion.
“We have a successful track record of acquisitions and new openings, and plan on-going and rapid expansion whilst we continue to support our dental teams to deliver great patient care,” he said.
“Oasis’s financial performance has been impressive throughout the recent economic cycle,” said Jamie Wyatt, a partner at Bridgepoint. “It is a robust platform with a commitment to quality and innovation from which to create the only branded dental operator of scale in the UK.”

Bridgepoint says the UK dental market is worth about £7bn and has grown steadily as the country’s ageing population spends more on dental services. However, it said corporations only owned 10 per cent of the market, with 34,000 dentists operating from 10,500 practices owned by individuals. Bridgepoint also said 60 per cent of services were paid for by patients.

and from UK Dental news

Bridgepoint is the owner of Fat Face, Care UK, Leeds Bradford Airport and Pret a Manger, values the high street dental care provider at £185m. Oasis is being sold by Duke Street Capital, which de-listed the dental corporate for £77m in 2007. Duke Street will retain a minority stake in the business.

Oasis, which was founded in 1996, has more than 200 dental practices in the UK treating 1.5m patients and more than 2,000 staff, including 800 dentists. It is a major supplier to the NHS as well as offering private services.

I was drawn by this from the Pret a Manger Wikipedia entry

Staff

In 1998, the company employed 1,400 people, of whom 19% were from the UK and 60% were from other European Union countries, mainly in Eastern Europe. Pret A Manger employs one in every 14 applicants. Applicants go on a one-day experience day at a shop and their success is determined by the other staff members, who vote the applicant in or not. Many managers and senior executives have come from within the company.

Management

The organizational structure of Pret a Manger is divided between its stores and the main offices. The London head office is the hub for the UK stores, while the office in New York City is the hub for the American stores. Each store contains levels of positions that range from Team Member to the General Manager of the store.  Above the in-store manager is the Operations Manager who is in charge of a group of roughly 10 stores, and above that are more senior management positions based out of the offices that are tasked with coordinating an entire region and maintaining communication with the company’s CEO in London. All the office employees are paired with a “buddy shop” where they work at least two days a year.

While the uppermost levels of management are located in the offices, not all the office jobs are above the store jobs in the organizational structure. Pret does not franchise any of its stores, in order to keep management strategies uniform across the entire brand. Orders do not strictly flow from the head offices in a top-down manner; instead, the channel of communication between the executives and the stores is open in both directions.

Pret a Manger promotes an internal culture as described in a leaflet entitled “Pret Behaviours.” The Behaviours break down traits into three categories: passion, clear talking and team working – and identify specific behaviours as “Don’t want to see,” “Want to see,” and “Pret perfect!” The number of Behaviours Pret hopes an employee exhibits increases with ones rank within the company: Team Members should practise around six Behaviours, Managers ten, and the company’s executives all of them.

Controversies

Affective labor issues

Pret a Manger has been cited as being particularly vigorous in extracting affective labor  from its employees. Affective labor (or emotional labor) is work which involves manipulating a person’s emotional state.

Pret a Manger demands go beyond traditional requirements for fast-food workers (such as courtesy, efficiency, and reliability) to such tasks as having “presence”, demonstrating a quirky sense of fun, and exhibiting behavior consistent with being inwardly happy with oneself. Pret A Manger uses mystery shoppers to ensure that employees deploy markers of a positive emotional state.

Since fast food service is not one of the traditional caring professions, this has led to some criticism of the company for overreaching while drawing some praise for the business model.

Here’s what they (Pret) say about working for Pret. Good luck one and all, I wish you well.

The Monday Morning Quote #210

“Live as if you were living already for the second time and as if you had acted the first time as wrongly as you are about to act now!”

Victor Frankel

Rising costs a factor for dentists in latest NASDAL benchmarking statistics

This is from the most recent newsletter from the UNW Business Team and as usual makes interesting reading. Thanks to Alan Suggett and his team for sharing the information.

The annual benchmarking statistics just issued by NASDAL show that dental practices have been contending with a significant increase in costs. In the tax returns of dentists in the year ending March 2012, the total average costs of running a dental practice equated to 67.6% of practice income. As a result, profits are almost back to the levels in the 2004-2005 NASDAL survey.

While fee income has risen on average by £21k in NHS practices included in the survey, profit is down. In the private sector, fee income is down and profits static. Larger practices, with associates, have seen the greatest reduction in profit. In the year ending 2010 the average net profit per princi- pal in a practice with associates was £148,408, in the year ending March 2011 it was £129,000 and the year ended March 2012 it was £125,000.

Other indicative findings on income are:

  • The average net profit for a typical dental practice in 10/11 was £125,000 and by the end of March 2012 it was down to £122,000
  • An NHS principal’s net profit is down by nearly 3% to £130,000 while a Private practice principal’s net profit is static at £117,000
Other key findings of the statistical exercise are:
  • Most dentists are still sole traders
  • Associates continue to experience a fall in income and profit, with average net profit reducing
  • from £68,000 in 2011 to £67,000 in 2012
  • Lab and material costs are static
  • The average practice UDA rate is £26.02
  • Dentists appear to be working harder for less.
The statistics are gathered from a sample of practices across the UK to provide average ‘state-of- the-nation’ figures. They are used by NASDAL accountants to help dentists and dental practices benchmark their figures.
The statistics reflect the fee income of practices with up to 80 per cent NHS commitment while a private practice is deemed to have up to 80 per cent of its income derived from private fees.
The NASDAL stats are published annually in March and reflect the finances of dental practices and dentists for the most recent tax year. The latest to be released are for the year ending March 2012, and are taken from the tax returns of NASDAL clients submitted by January 31st 2013.The NASDAL figures provide a detailed picture of dental practice finances, sourced directly from dentists working in the NHS and privately. The figures published by the NHS Information Centre later in the year reflect the income of dentists working within an NHS contract only.

Cosmetic Iatrodontics

Martin Kelleher has been a voice of reason and humour in restorative dentistry, I first encountered him when he was a registrar at The London Hospital and I was a grunt of a house surgeon. He helped me out when I was involved in a dispute over the use of a dental chair. I had been up for most of the weekend (oral surgery on call), the dental chairs were brand new and not yet commissioned – therefore in the opinion of a senior member of the restorative staff they were not real and could not be used for the taking of impressions. With typical Connacht firmness and charm (he hails from the Athenry of flying small birds legend) he took me in hand and lent me his surgery and the use of a nurse! Since then his forthright and sound opinions on subjects from the overuse of Gelb appliances through the wedging problems of gold inlays to the poor use of “composhite” influenced my clinical practice.

This book review is nearly two years old but well worth reproducing (without permission), over treatment is not a new phenomenon in dentistry whether it be premature dental clearances, full mouth “rehabs” or “veneereology”; here’s Martin’s take on the latter.

Book Review 
Veneer Visions. By Oliver Reichert di Lorenzen. Quintessence Publishing Co, New Malden, 2009 (522pp h/b, £90). ISBN 978-1- 85097-200-6.

This is a beautiful looking book produced by Quintessence with brief descriptions in English and German.

Page 16 opens with some over prescription for some very minor chipping of upper front teeth with the tooth surface loss being most notable on the upper central incisors. The patient had 10 veneers placed without any description of how this was done or how long they had been in position. A vast amount of red lipstick was added to the visual effect.

The book then starts to degenerate into obscene over prescription. The second case shows a virtually intact smile being over-treated with 14 ‘no prep veneers’. Again, no description is given of what was done, nor indeed any clinical information offered as justification for this amount of treatment.

Page 26 shows a case of probable ‘Sipper’s Gob’, where just the upper central incisors were eroded with no obvious erosion on the lower teeth. Apparently, the patient had her bite opened by 6.5 mm for 14 ‘no prep veneers’. Some directly applied composite, probably to the upper front teeth, could have been justified to treat the incisal erosion, but there can be no clinical justification for the treatment prescribed in which the upper lateral incisors end up being nearly twice the height of the two central incisors.

Page 28 shows a young man who had 28 ‘no-prep veneers’ for some very minor spacing which could realistically have been corrected with a bit of simple orthodontics and some retention. In this reviewer’s opinion, there can be little or no justification for this over prescription and over contouring, when either orthodontics or just simple composite bonding techniques would have produced a perfectly acceptable result.

The bright red lipstick makes another startling re-appearance on page 32, where the patient simply wanted whiter teeth, but instead she had 12 ‘no prep veneers’. A photograph was taken in black and white just to make it absolutely clear that the author never considered anything as obvious as nightguard vital bleaching. Apparently, the referring dentist was so ‘impressed’ (spelt ‘gullible’) that she decided to have 12 veneers herself. The difference in colour between the upper and lower teeth is very obvious on page 35. Simple nightguard bleaching would have done well in this case, with a fraction of the biologic or financial cost incurred with the treatment to cure her of the ‘porcelain deficiency disease’.

The next case was of a good looking, graceful lady in her mid 60s who had, indeed, a bit of darkening and erosion but was treated with multiple veneers which made her look like, in this reviewer’s opinion, as if she had suddenly acquired some very bad, very false, very white teeth.

A case of partial anodontia is presented on page 46 with the patient being treated with six veneers. I cannot see how the veneers placed on top of two prominent canine teeth could have been done with a ‘no preparation approach’ as stated by the author. The anatomy of the veneers were sadly very matt and unlike the natural anatomy of her beautiful natural teeth.

There is a nice case on page 49 of closure of a median diastema with some small bits of porcelain.
There could be some justification for the case on page 51 to improve the visibility with some porcelain veneers but, likewise, simpler techniques of direct bonding would have had the same effect.

The American and media ‘airhead’ obsession with wider buccal corridors appears on page 53 but, mercifully, without too much in the way of bright red lipstick.

Overall, this book demonstrates just how much one can overprescribe the porcelain technique if one is obsessed by doing ‘no preparation veneers’ and wishes to treat ‘porcelain deficiency disease.’ The book will appeal to some and the photography and layout is certainly of very good quality. What is a lot less impressive is an awareness of the probable need for maintenance and that veneers do not last a lifetime (Burke and Lucarotti. Ten-year outcome of porcelain laminate veneers placed within the general dental services in England and Wales. J Dent 2009; 37: 31–38). The book is very much a testament to the statement that ‘if all you have got is a hammer, everything looks like a nail’. There is certainly nothing in here for the thinking dentist but it will probably appeal to ‘airhead’ dentists or gullible patients as an atlas of dental art and nice dental photography. I doubt if a technician will get anything useful out of it technically and clinically as it only offers the briefest of descriptions about the procedures involved.

It is difficult to know at whom this book is aimed. It certainly does not give a balanced view of technique, treatment planning or option planning, including the negative aspects of treatment required for patient consent.

Sadly, the old adage that ‘the front and back of this book are too far apart’ applies.

Martin Kelleher King’s College Hospital NHS Foundation Trust

Page 118 DentalUpdate March 2011

The Monday Morning Quote #209

“Learn the skills of your trade, and then seize the moment”

Henri Cartier-Bresson

Henri Cartier-Bresson widely regarded as one of the great photographers of the 20th century has died aged 95 file photograph

‘In Search Of’…

The Search for Joy. A wonderful one minute film from Nic Askew in Soul Biographies.

The Monday Morning Quote #208 Steve Jobs on acknowledging your own mortality

Excerpt from Steve Job’s 2005 Stanford Commencement Address

“When I was 17, I read a quote that went something like: “If you live each day as if it was your last, someday you’ll most certainly be right.” It made an impression on me, and since then, for the past 33 years, I have looked in the mirror every morning and asked myself: “If today were the last day of my life, would I want to do what I am about to do today?” And whenever the answer has been “No” for too many days in a row, I know I need to change something.

Remembering that I’ll be dead soon is the most important tool I’ve ever encountered to help me make the big choices in life. Because almost everything — all external expectations, all pride, all fear of embarrassment or failure – these things just fall away in the face of death, leaving only what is truly important. Remembering that you are going to die is the best way I know to avoid the trap of thinking you have something to lose. You are already naked. There is no reason not to follow your heart.”

For the full transcript

and

See it on YouTube

and a very happy 60th birthday to me….

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