The Monday Morning Quote #477

“A room without books is like a body without a soul.”

Cicero

 

 

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Spreadsheets….

“This confirmed my long held suspicion that many people use spreadsheets as an alternative to thinking.”
 

So you can be pregnant and sacked….

From the Lexology newsletter.

Can a pregnant employee be fairly dismissed if their employer does not know they are pregnant?

The story starts:

Ms Thompson had been employed just over a month, and was still in her probationary period, when she found out she was pregnant. She experienced pains and was admitted to hospital but did not tell her employer the reason she was admitted to hospital. RECCL therefore thought she should have arranged the hospital appointment in her own time. She also had an altercation with a customer and when picked up on this by RECCL she shot off to the toilet in tears and was sent home.

On 3 August 2016 RECCL decided to dismiss her because of her emotional volatility, performance and because she did not fit in with their work ethic. On 4 August 2016 Ms Thompson told RECCL that she was pregnant. When she returned to work on 5 August 2016 she was given a dismissal letter dated 3 August 2016.

The full story HERE is well worth a read.

Most dental businesses with which I work are terrified of taking any disciplinary procedures with pregnant staff. Yet as long as the proper and appropriate measures are taken and your systems and processes are correct there is no real need to be so. I have emphasised that section in the last sentence because I find, in spite of CQC etc practices that do not fully understand the law, the systems and the processes and therefore run scared of taking appropriate action. Pregnancy regulations are often the tip of the iceberg and in spite of having reams of paperwork, or online documents, from compliance suppliers they haven’t taken the time to read and assimilate the regulations and therefore often make decisions in haste and that is when things go wrong.

Nobody told me how good the next 25 years would be.

When Susan was pregnant we heard lots of congratulations, but they were mostly tempered with warnings of sleepless nights, how our lives were over and now the fun would end. We waited for the tantrums of the terrible twos, the mood swings and challenges of teenage years and the destruction of our lives as he took over but they never arrived or, if they did, we didn’t notice.

What nobody ever told us was the sheer unbridled joy and the privilege of bringing another human being into the world and watching him grow. Also came the realisation that during all those years until I became a parent I never fully understood how much my own parents had loved me. 

If there was one photo that I would grab if the house was on fire this is it; taken 25 years ago today I look, and was, terrified and proud. Nobody told me what that feeling would be like, how every time I see him or speak to him my heart fills with pleasure, how much I miss seeing him routinely and how he still brings joy. 

Happy birthday Will, enjoy this and every day.

Could amazon.co.uk be your new sundries suplier?

Serving more than 1 million customers in the U.S., Amazon Business is changing the way dentists think about purchasing dental supplies.

Amazon Business has been offering healthcare products, including dental supplies, since its launch. More than 40,000 results currently populate for professional dental supplies on Amazon Business from companies like 3M, Hu-Friedy, Premier Dental, Dentsply, DenMatand Sunstar GUM. Everything from fluoride gel to xylitol mints to scalers and curettes can be purchased with just a few clicks of a button.

Many dentists are creatures of habit, so why should they switch how they procure dental supplies? According to Holt, Amazon Business provides a similar convenient experience to purchasing products on Amazon.com, with features and unique benefits tailored to the needs of businesses……

Safety is of utmost concern when it comes to purchasing any sort of medical supplies, including dental products. Dental professionals interested in purchasing dental supplies from Amazon Business must add their license to their Amazon Business account and be verified in order to be eligible to purchase items. Amazon Business is currently licensed to sell Class I and Class II medical and dental products in 47 states.

Full story in Dental Products Report

 

Rees’s Reads #1 – Setting The Table by Danny Meyer

Setting The Table – The Transforming Power of Hospitality in Business

This book should be compulsory reading for everyone who works in any business that serves customers face to face. I believe it is essential for any dentist looking to differentiate themselves – especially from corporate practices.

Danny Meyer is a restauranteur. The CEO of Union Square Hospitality Group this books describes how his passion for food and service led to his founding, over a 21 year period, five “white-table” restaurants, an urban barbecue joint, a feel-good jazz club, a neo-roadside hotdog & burger stand, three modern museum cafes and on off-premises, restaurant quality catering company. At the time of writing he had not had to close any of them.

The basis of his an any successful restaurants is the quality of the food allied with a dedication to the best possible service. Danny describes the non-food elements as “hospitality”. His aim when opening a new venue is to, “draw the best elements of the classic, make it authentic for its present context, and then try to execute it with excellence.” 

Throughout the book he presents case studies, words of wisdom, stories of what has worked and what hasn’t, the lessons he has learned and above all how to be successful by serving the public but on your own terms.

Here are a few quotes:

Self: I have always viewed excellence as a journey rather than a destination. Taking that journey demands a form of athleticism. It is the athlete’s nature to call on all resources to compete and win. I believe it’s possible to apply to business the same skills I would apply on a tennis court or baseball diamond. I see this as a combination of innate ability, focused training, and a persistent zeal to win.

Marketing: Know Thyself: Before you go to market, know what you are selling and to whom. It’s a very rare business that can (or should) be all things to all people. Be the best you can be within a reasonably tight product focus. That will help you improve yourself and help your customers to know how and when to buy your product.

Service: Best described through what he has written of how he discovered “enlightened hospitality” after his wife miscarried twins and his life took a different perspective. He describes outlining what he considered non-negotiable about how he does business. “Nothing would ever matter more to me than how we expressed hospitality to each one another. And then in descending order, our next core values would be to extend gracious hospitality to our guests, our community, our suppliers, and finally our investors.”

People: He talks about the 51% that he looks for in employees whether they be chefs or the front of house team. He says he wants people who have 51% emotional hospitality and 49% technical ability. He seeks the “excellence reflex” in people which is a natural reaction to fix something that isn’t right, or to improve something that could be better. “This “excellence reflex” is rooted in instinct and upbringing, and then constantly honed through awareness, caring and practice.”

In the chapter, “Whoever wrote the rule…?” he questions acceptance of the status quo and the conventional ways of doing things saying, “The commitment to add something fresh to an existing dialogue informs every decision my colleagues and I make.”

I could go on but I have exceeded the 500 words I allow myself here. Just get the book, read it and be inspired.

Buy it from The Book Depository HERE.

 

The Monday Morning Quote #476

“If it does not pay to do an act once, it will not pay to do it twice,

thrice, or at all.”

Paul Samuelson

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