Sorry only works for so long.

Waitrose – Crewkerne, Somerset 9.30am Thursday 21st April 2016. It could be anywhere. Me: I’ll have a bowl of porridge please. Assistant: “Certainly sir”, opens cupboard, no porridge, “Sorry sir, we have run out of porridge” Me: ”No problem, I’ll have some toast then” Assistant: “Certainly sir”, opens cupboard, no bread, “Sorry sir we haveContinue reading “Sorry only works for so long.”

A Collection of Smart, Friendly Individuals Does Not Constitute a Productive Team

http://www.dentalbusinesscoach.co.uk/services/building-the-perfect-team From Kolbe connection Today’s environment of rapidly accelerating change continuously gives birth to new markets, new solutions, and new opportunities.  Consequently, business structures everywhere have become decentralized and more fluid as managers are discovering the critical importance of highly responsive and productive “teams.” Today, the work force at a large organization typically comprises teamsContinue reading “A Collection of Smart, Friendly Individuals Does Not Constitute a Productive Team”

The Weekend Read – Legacy by James Kerr

Published three years before the All Blacks won their second Rugby Union World Cup Final this is a fascinating book about the culture of a great team. The lessons are applicable to every team whether they be in sport or business. It starts when things were not going so well for New Zealand, in 2004Continue reading “The Weekend Read – Legacy by James Kerr”

Desert Island Discs – John Timpson

I am a great fan of Desert Island Discs, it’s required listening – usually via the podcast. I was lucky enough to meet its creator Roy Plomley more than 35 years ago and found him to be as urbane and charming in the flesh as he sounded on air. A great man for asking questionsContinue reading “Desert Island Discs – John Timpson”

Never Too Big To Stock Shelves – Guest Blog

This is from the two pint chicken blog Monday evenings are generally quiet in my local supermarket.  Yesterday evening I nipped round the shop and soon filled my basket.  When I got to the checkouts there were queues – not unusual in a big city but unusual even on busy days here.  Customers were lookingContinue reading “Never Too Big To Stock Shelves – Guest Blog”

Modern? Yes. Better? I don’t think so.

I had a great day with the dentists from Edinburgh Dental Studio on Monday. This story was told to me by one of principal Graeme Smart’s associates. She and her partner are looking to buy a house at the moment and had been looking on a particular estate agent’s website at properties in their priceContinue reading “Modern? Yes. Better? I don’t think so.”

RyanAir why do you choose to be like this?

Another 90 minutes spent wrestling with the “new, improved” RyanAir website and the strictly script controlled “online chat” operatives have led me to think once again about the company. It’s too easy to just pillory them because of Fascinating Aida’s brilliant and accurate skit – go on watch it again it’s at the bottom ofContinue reading “RyanAir why do you choose to be like this?”

Don’t Pick Your Business Partners Based on Personal Chemistry

An article in the Harvard Business Review “Don’t Pick Your Business Partners Based on Personal Chemistry” was mostly about getting everything sorted legally and started: Having a good personal rapport with someone can help you see opportunities for working together, but chemistry is a poor foundation for business deals. Partnerships need to face tough analyticalContinue reading “Don’t Pick Your Business Partners Based on Personal Chemistry”