“We are wasting our money on training” said one board member. “They are disloyal and lazy people who don’t care about our organization and as soon as we train and develop them, they leave to our competitors.” A short but heavy silence finally was broken by hesitant voice; “Imagine if we didn’t train them andContinue reading “Training is a waste of time”
Category Archives: Business
Dental practice goodwill on the up in last quarter – NASDA Report
Dental Practice goodwill has risen in the last quarter but not across the board an update from Alan Suggett of UNW. I’m curious how the transfer of CQC registration will affect the speed of future sales – the CQC don’t seem to have thought the practicalities through yet.
“Tales from the Troubleshooter #4”
Firstly all congratulations to Dhru Shah & team at Dentinal Tubules http://www.dentinaltubules.com as they reach their 5,000th subscriber. Here’s the latest piece of mine they have published in which we reach the half way point of Jimmy’s story. You can find it on-line here Tales from The Troubleshooter – Case 1. Jimmy’s story. Part 4.Continue reading ““Tales from the Troubleshooter #4””
“Tales from the Troubleshooter #3”
Recently published on Dentinal Tubules, here’s the third part of Jimmy’s story. Tales from The Troubleshooter – Case 1. Jimmy’s story. Part 3. Are they not buying or are you not selling? The Seven Pillars of Dental Practice Management© are: Vision Financial Controls Sales Marketing People Environment Systems We’re back on track and dealing withContinue reading ““Tales from the Troubleshooter #3””
The four horsemen of media–here comes tiny media. Seth Godin
More wise words from Seth Godin The Four Horsemen of Media – here comes tiny media. The first is when you talk about yourself. Directly to people who care to hear you out. The second is when you pay someone to carry your message. Media for hire, we call it advertising. The third is whenContinue reading “The four horsemen of media–here comes tiny media. Seth Godin”
Hands-Off Management Works Best
Throughout my career I have always looked at other industries & businesses and tried to work out what things, however small, were working for them and I could use to my advantage. It was as if the motto of the Round Table organisation was written with me in mind “Adopt, Adapt, Improve” is as goodContinue reading “Hands-Off Management Works Best”
“Tales from the Troubleshooter #2”
Tales from The Troubleshooter – Case 1. Jimmy’s story. Part 2.Where are you going? The Seven Pillars of Dental Practice Management© are: Vision Financial Controls Sales Marketing People, Environment Systems Last month I told the story of how Jimmy had got into a situation where he had a high income but was losing money andContinue reading ““Tales from the Troubleshooter #2””
“Tales from the Troubleshooter #1” Dentinal Tubules reaches 500.
Congratulations to Dhru Shah and the Dentinal Tubules “team” (I rather suspect that’s Dhru and er…Dhru) on publishing their 500th article. I bask in the reflected glory that the article that marks No. 500 is one of mine. It’s the start of a new series on Dentinal Tubules that reflects the work I do, calledContinue reading ““Tales from the Troubleshooter #1” Dentinal Tubules reaches 500.”
Is your website up to date?
Or are you relying on very old excuses? I know that the weather caused disruption at the tail end of last year but it’s now the last week in March and FlyBe are still making excuses. So one of two things is going on: Their recovery from the snow caused problems is painfully slow orContinue reading “Is your website up to date?”
Cascade of broken promises – Seth’s Macbook Story
Seth Godin is one of the most influential people on the planet, in my (humble) opinion. So when he writes like this no matter who you are, you know that people will listen. Lesson is simple: “Don’t make promises that you can’t keep”. It applies at top end, middle and bottom end of each andContinue reading “Cascade of broken promises – Seth’s Macbook Story”
The Incisal Edge 