I have recently worked with a couple of clients who have been obsessing about and dominated by numbers – it turns out that a previous adviser had insisted that they use systems where everything is counted, measured and future performance is predicted. The problem is that many of the predictions were unrealistically optimistic and theContinue reading “Sidney Toledano on numbers.”
Category Archives: Systems
The Weekend Read – The Management of Dental Practice by Edward Samson
This book was published in 1969 and described as inheriting the character but not the anatomy from Samson’s (pictured left) 1931 book “Progressive Practice”. All I am going to say much about either book is that, although dated in some ways, much of their teaching is as relevant today as it was when they firstContinue reading “The Weekend Read – The Management of Dental Practice by Edward Samson”
The Monday Morning Quote #365
“The work place should not be a battleground. It should not be a place where people come to struggle. It should be a place where people are valued, encouraged, celebrated and where they come to do their best.” Roy Lilley for the context see: Grounded in the ’70s
Sorry only works for so long.
Waitrose – Crewkerne, Somerset 9.30am Thursday 21st April 2016. It could be anywhere. Me: I’ll have a bowl of porridge please. Assistant: “Certainly sir”, opens cupboard, no porridge, “Sorry sir, we have run out of porridge” Me: ”No problem, I’ll have some toast then” Assistant: “Certainly sir”, opens cupboard, no bread, “Sorry sir we haveContinue reading “Sorry only works for so long.”
The Weekend Read – Legacy by James Kerr
Published three years before the All Blacks won their second Rugby Union World Cup Final this is a fascinating book about the culture of a great team. The lessons are applicable to every team whether they be in sport or business. It starts when things were not going so well for New Zealand, in 2004Continue reading “The Weekend Read – Legacy by James Kerr”
Never Too Big To Stock Shelves – Guest Blog
This is from the two pint chicken blog Monday evenings are generally quiet in my local supermarket. Yesterday evening I nipped round the shop and soon filled my basket. When I got to the checkouts there were queues – not unusual in a big city but unusual even on busy days here. Customers were lookingContinue reading “Never Too Big To Stock Shelves – Guest Blog”
A warning for TCO consents?
From Pennington Manches LLP via Lexology How landmark Montgomery ruling may influence aesthetic practice The Montgomery v Lanarkshire case has been seen as a landmark case for consent. The wording in this case may well have an implication for Treatment Coordinators. I am aware that most practices use treatment coordinators well, they are highly trainedContinue reading “A warning for TCO consents?”
Slight Edge Habits
From The Slight Edge a new book by Jeff Olsen in which he talks about how to gain, you’ve guessed it, The Slight Edge by using incremental actions and daily gains rather than world shattering leaps or a quick fix. Worth printing and sticking on your wall – where you can see it. Show Up.Continue reading “Slight Edge Habits”
Orthodontic Retention – what really works?
A rare clinical topic but with a business twist – the patient wants stability and clear direction as to how that will be maintained, if it doesn’t work they’re unhappy and you are duty bound to repeat the treatment without a fee. I spent time as an Orthodontic clinical assistant in Gloucestershire Royal, I worked,Continue reading “Orthodontic Retention – what really works?”
RyanAir why do you choose to be like this?
Another 90 minutes spent wrestling with the “new, improved” RyanAir website and the strictly script controlled “online chat” operatives have led me to think once again about the company. It’s too easy to just pillory them because of Fascinating Aida’s brilliant and accurate skit – go on watch it again it’s at the bottom ofContinue reading “RyanAir why do you choose to be like this?”
The Incisal Edge 