The Weekend Read: Business Networking for the Bewildered by Andrew D. Pope

I met Andrew at a seminar organised by my publisher (sounds awfully grand doesn’t it?). This is his first book and I know it will not be his last.

Let me say from the outset that any and every professional (dentists included) must be able and willing to network with the owners of other small businesses in order to promote their services. The days of sitting in your surgery in the presumption that people will just beat a path to your door are long gone. The current trend for marketing in the virtual world is all well and good (and imprtant) but nothing, I repeat nothing, is a substitute for meeting people face-to-face.

5127mr12c1L._SL160_PIsitb-sticker-arrow-dp,TopRight,12,-18_SH30_OU02_AA160_However there are two things that bring dentists (and many other small business owners) out in hives, the first is “selling” and the second is Business Networking. Well there is no longer a reason to put off the latter because Andrew has written a really excellent guide. From the very first page the author keeps everything as simple as possible – but no simpler. He never patronises or talks down to the reader but takes you through the why, when and how of Business Networking which he defines as “being about building solid, quality relationships over time”. The only new thing is the number of ways in which we can communicate with each other.

In his introduction he explains for whom he has written the book, what the book is not about and why he has the right to tell the reader how to do things. His writing is precise and his messages easy to follow.

Thereafter every chapter is self explanatory as he goes on to explain exactly what Business Networking is in its full sense, why every small business needs to do it and where and with whom to network. He takes both the novice and the experienced networker through the importance of getting your mind-set and message right and of good preparation – don’t think you can just “wing it” as you won’t get anywhere at all. Frequently business networking events are held at breakfast time – don’t look as if you have just rolled out of bed it doesn’t impress prospective patients. Please don’t forget your business cards!

The second half of the book deals with being effective during networking events and employing the correct and appropriate follow up systems. Finally there are tips on techniques for performance monitoring, improving your speaking and enhancing your memory.

I truly wish I had read this book when I attended BNI, FSB, Business Link and Chamber of Commerce events all those years ago instead of making mistake after mistake. Even the most venerable of room workers will gain something from Andrew’s book.

Available from Amazon here.

Building the Cosmetic Dental Practice – BDA Gloucestershire – Jan 22nd 2014

Building the Cosmetic Dental Practice

Date: Wednesday 22nd January 2014
Time: 7pm for a 7.30 start. Meeting closes at 9pm.
Venue: Maxima Forum, Lansdowne Road, Cheltenham.
www.maxima-forum.co.uk

Cosmetic dentistry is the largest growth area in Dental Care both in the UK and worldwide.

In this talk Ahmad Nounu will reveal how he transformed a failing private practice in a Somerset market town into a successful centre for Cosmetic Dentistry.

Co-presenter, business consultant and coach, Alun Rees will outline the fundamental pillars that are needed to bring success to this and any practice in the 21st century.

If you are looking to incorporate more cosmetic work into your practice or have wondered how people manage to base their practice in this area now is your chance to have your questions answered.

Why not start 2014 catching up with what your patients want?

This meeting is open to all members of the dental team – please pass on the invitation.

Speaker Profiles:
Ahmad Nounu BDS (Bristol), MJDF RCS (Eng) is the Principal and Director of Black Swan Dental Spa, Crewkerne.

In the past 5 years he has made huge steps to enhance his skills and become one of the leading Cosmetic Dentists in the South West.

He is a committee member of BACD and Taunton BDA.

Runner up for South West & Wales young dentist of the year at the Dentistry Awards in 2010, he has contributed many articles to the Dental press.

Alun Rees BDS, Certified Co-active Coach, is probably known to you as secretary of the Gloucestershire BDA Section & Western Counties Branch.

He runs Dental Business Partners to help dentists build their perfect practice.

An experienced dental practice owner who changed career he now works as a consultant, coach, analyst, speaker and writer.

He brings the wisdom gained from his and others successes to help his clients achieve the rewards their work and dedication deserve.

To attend please email alunrees@mac.com

Piecrust Promises

“Piecrust Promises”

So called because as my grandmother used to say they were “Easily Made and Easily Broken”. At the time of writing we’re just a week into a brand new year.

Just one week ago so many were full of resolve with great resolutions for 2014.

This was the year that things were going to change, we were going to make a difference, we weren’t going to waste time, we were going to take control of our lives.

We were going to start tomorrow January 1st.

Except that New Years Eve was a bit of a late one and it’s a holiday so tomorrow will be fine.

January 2nd – it’s a Thursday, still feels very sleepy and not quite normal (still a holiday in Scotland) let’s hang fire.

So after that was January 3rd – but it’s a Friday no point in starting anything today.

Then the 4th & 5th, weekend – give me a break; I promise, new week, first proper new week of the New Year things will change.

So where are you now?

Only you know the answer.

There are countless books written on changing habits – believe me I feel as if I have read most of them. Websites and advice columns abound, here’s my top 10 thoughts.

  1. Don’t be afraid to fail. My favourite quote of all time from Samuel Beckett’s play Westward Ho “Ever tried, ever failed, try again, fail again, fail better.”
  2. Every journey has changes of direction, setbacks and upsets; you will never be immune from them. It’s how you deal with these things that matters. It doesn’t matter whether you fall over, what matters is getting up again – and learning.
  3. Incorporate the changes you want to make into your daily routine. So if you want to, say, write a journal ensure that you choose a time of day when you know you will have or will make time. “During my lunch break, after my sandwich, I will have a cup of coffee and sit for 10 minutes and write.” Don’t be afraid to write down your routine and see where the changes can come. You’ll be amazed at the amount of time that is unproductive.
  4. Everybody in this world has exactly one thing in common. They each share the fact that there are 24 hours in a day, 365 days in a year. What they don’t share is how they use them. Day in day out “we are what we repeatedly do” as Aristotle said so “excellence is not an act but a habit.”. Have you spent the first week of 2014 living with clarity, purpose, energy, direction, excitement and passion? If not when will you start?
  5. Turn off the television unless you are choosing to watch something specific that you want to see. How many hours of your life has been spent staring at a screen only for you to say “I don’t know why I watch this rubbish”.
  6. Every minute of every day we make choices about our attitude, our actions and our thoughts. Take control of yours. Be conscious and aware 24/7.
  7. Don’t let yourself be controlled by the slowest ship in the convoy. It’s your life, it’s up to you how you live it and at your speed.
  8. Be clear about what you want to change and what your goals are, write them down, determine the steps you need to take, visualise the outcomes then go for it.
  9. Work with a coach, a friend, a trusted adviser to help you stick to your chosen path. Change isn’t easy – if it was we’d all be living the dream.
  10. Every day is a new day, so a new chance, why not start NOW and take inspiration from William James’ words: “To change one’s life: Start immediately. Do it flamboyantly. No exceptions.”

What’s stopping you?

Dr Alun Rees BDS runs Dental Business Partners to help dentists build their perfect practice. An experienced dental practice owner who changed career he now works as a consultant, coach, analyst, speaker and writer. He brings the wisdom gained from his and others successes to help his clients achieve the rewards their work and dedication deserve.

The Greatest Breakthrough Since Lunchtime #18

For the history of TGBSL series take a look here.

This piece on the Dail Wail website made me want to know more (apart from why people really read this awful rag). Sweets made of bacteria fight off tooth decay.

Here’s a link to the original paper, published in September 2013.

Abstract: Reducing the burden of pathogenic mutans streptococci is a goal of oral health. Lactobacillus paracasei DSMZ16671, even after heat-killing, specifically co-aggregates mutans streptococci in vitro and retains this activity in human saliva. In rats, it reduces mutans streptococcal colonization of teeth and caries scores. This pilot study sought to assess the potential of heat-killed L. paracasei DSMZ16671 (pro-t-action®) to reduce levels of salivary mutans streptococci in humans, using sugar-free candies as a delivery vehicle. A randomized, placebo-controlled, double-blind in vivo study of three groups examined the short-term effect of sugar-free candies containing 0 (placebo), 1, or 2 mg/candy piece of heat-killed L. paracasei DSMZ16671 on the levels of salivary mutans streptococci determined before and after consumption of the candies. The candies were consumed 4 times during 1.5 consecutive days. Compared to the placebo group, the test groups’ saliva had significantly reduced mutans streptococci as an immediate effect. These results suggest the use of heat-killed L. paracasei DSMZ16671 in suckable candies as a method to reduce mutans streptococci in the mouth and, thereby, caries risk. We think this a new concept and strategy for caries prevention and management.

Test Products: Boiled, hard, sugar-free candies that were either supplemented or not supplemented with L. paracasei DSMZ16671 were produced for this study by DR.C SOLDAN® GmbH (Nuremberg, Germany)

Primary Outcome Measures: The primary outcome measure was the group change in salivary concentration of mutans streptococci immediately before (Pre-1, day 1 and Pre-2, day 2) and after (Post-1, day 1 and Post-2, day 2) consuming the test candies as compared to placebo candy. A second outcome measure was the individual study subject change in salivary mutans concentration.

I could go off on a long rant about the need for sweets at all, the supermarkets displaying sweets at check outs (supposed to have disappeared), the lack of any sort of joined up dental health policy in the UK, the iniquitous NHS dental system – but you will have heard it all before and I’m tired.

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The Monday Morning Quote #247

“If you think it’s expensive to hire a professional to do the job,

wait until you hire an amateur.”

Red Adair

RED ADAIR IF YOU THINK IT'S EXPENSIVE TO HIRE A PROFESSIONAL..

Of money, scissors & expensive lessons…..

Like most people I carry way too much plastic and not just reward & membership cards. Like most people (according to all the stats that I read) I use them far too much, so a change had to come. Having just cleared all our debts (one “small” mortgage excepted) it was time to rid myself of temptation. So out came the scissors, then came the letters, phone calls and emails to the banks & money companies. It’s strange how people who can be so aggressive and treat you like a pariah one week want to be your greatest friend and behave almost as if you have snubbed and hurt them the next. It wasn’t easy getting rid of all these easy sources of credit but once they were gone it felt very good.

Now that was liberating….

cut up cards

Anyone who has seen me speak knows that I have a “credibility creating” slide of a letter from Lloyds Bank (before they were Lloyds TSB and therefore before they became Lloyds again – how much do those changes cost? and were they really needed?) The letter includes the mind concentrating line – “I will need to take further steps which may result in your bankruptcy”.

Screen Shot 2014-01-04 at 17.46.56The threat was not realised, the main reason being that the bank had engineered the situation, whether through either incompetence or malice I don’t we never discovered but they ended up refunding me interest, charges and lumps of money. Very expensive and stressful way to learn a lesson.

The lessons?

  • Don’t spend what you don’t have.
  • Stay away from salesmen unless you really need what thay have got to sell.
  • Get your finances in order and keep them in order – every day, every week, every month, every year.
  • Don’t tolerate accountants who take an age to complete your accounts – you must know where you’re going as well as where you have been.
  • Work with accountants who understand you and your business.
  • Set budgets and stick to them.
  • Get real with how much you need to earn and therefore have to charge in order to have the life you want.
  • Money is just another commodity, when you have to borrow (& every business has to borrow sometimes) shop around for the cheapest provider.
  • You don’t have to stay with the same bank for all your life – they are more than happy to move the goalposts for your business, what price loyalty?
  • Use a Financial Planner who understands you, your business, your family and your aspirations.

Finally please don’t do what so many do:

OSTRICH MAN IN SAND

The Weekend Read – Top 10 Books from 2013

Not all these were published in 2013, it took me until 2013 to get around to reading them.

Wilfull Blindness by Margaret Heffernan. I have been trying to get any and everyone in medecine & dentistry to read this. The book explores how wilful blindness develops and then goes on to outline some of the mechanisms, structures and strategies that institutions and individuals can use to combat it. Available from Amazon.

Leadership and Self Deception by The Arbinger Institute. A natural companion to Wilful Blindness this is a lovely short read on how to change and improve the way we get on with people. It claims to to show you how to escape from your box of ‘self-deception’ and change for the better in a lasting way. If you have to work with one or more other people then this is a worthwhile read. Available from Amazon.

The Numbers Game by Chris Anderson & David Sally. Why everything you know about football is wrong. Written by a former goalkeeper and an ex-baseball pitcher thiswill make you look at the game of football from a completely different point of view. If you enjoyed Freakonomics or Moneyball you’ll love The Numbers Game.    Available from Amazon.

Stop Drifting, Start Rowing by Roz Savage. Blog post is here.  Available from Amazon.

9 Things Successful People Do Differently by Heidi Grant Halvorsen. Whether it’s the time of year or the time of life but I am becoming increasingly tired of B***S**T, whether it comes from politicians, media people, sportsmen or the proliferation of dental “experts” feeding on the fear initiated by those from the acronym farms CQC, GDC, etc. Rest of my blog post here.   Available from Amazon.

Get Productive by Magdaleno Bak-Maier Rewire your brain and overcome the 20 key time drains that diminish productivity For anyone who′s felt valuable time frittered away in checking emails or answering wrong phone numbers, or listening to a coworker giving you a minute–by–minute account of their previous night′s date, help is finally here. Your time is, indeed, your own.  Available from Amazon.

The Little Black Book of Innovation by Scott D. Anthony. This title offers a fresh and accessible approach to demystifying innovation. Innovation may be the hottest discipline around today – in business circles and beyond. And for good reason. Innovation transforms companies and markets. It’s the key to solving vexing social problems. And it makes or breaks professional careers. For all the enthusiasm the topic inspires, however, the practice of innovation remains stubbornly impenetrable. No longer.   Available from Amazon.

Turning Pro by Steven Pressfield & Shawn Coyne. Steven Pressfield’s first non-fiction book was “The War of Art” and is essential reading for anyone with a tendency to procrastinate who needs help them get out of their own way. His most recent “Turning Pro” takes the battle against “Resistance”, as he calls it, to a higher plane.  Available from Amazon.

Duct Tape Management by John Jansch. Full of pragmatism, common sense and relevant ideas it is above all straightforward to read and act upon. This is a great book for all small business owners and managers. My advice is to buy it, read it, re-read it whilst taking notes and then take action.  Available from Amazon.

To Sell is Human by Daniel Pink. The full title – “To Sell is Human: The Surprising Truth About Persuading, Convincing, and Influencing Others” does what it says on the cover.  Quite early on in the book the author convincingly tells us that we are all in sales of some sort whether we be persuading our family, bosses or patients of the benefits of an action, an idea or a course of treatment.  Available from Amazon.

….basic British NHS dentistry….

In Ian Rankin’s most recent book, Saints of the Shadow Bible, the main character, Edinburgh detective John Rebus, is attending a post-mortem examination of what turns out to be a murder victim. The pathologist reports to him on the presence or absence of distinguishing features that might help identification.

‘No tattoos. No scars. No signs he was ever operated on. Dental records might be another route to establishing identity. I’d say the work was basic British NHS.”

I wonder where in his extensive research Rankin picked up that phrase? I have been asked three times in the past couple of years to recommend a dentist in Rebus & Rankin’s home city of Edinburgh. In each case I have suggested a private practice, or choice of private practices. Not because the person who has requested the referral has specified that they want to be treated “privately” rather because I have checked that they will want to see someone who is able to offer them the full choice of treatment that modern dentistry can offer and will not be hidebound by regulations and controls set down by a government with a commitment to money and control before health.

It could be of course that the work in this poor corpse was “cheap and cheerful” to use the cliche; but I doubt if that is how I would want a clinician to view his or her work. Nor can I see someone churning out cheap staying cheerful for very long – certainly not for a full career.

If we see our medical professionals as having vocations – and I think that is a good thing – the word meaning “to take up an occupation to which a person is specially drawn or for which the individual is suited, trained or qualified”. It does not mean that they have to be in the dental or medical version of Holy Orders or monasticism. Nor should they accept the limits of what they can or will do by virtue of devalued contract with a now disgraced government advised by a CDO with an agenda. For too long the NHS itself has been used as an excuse by people working within it for results that are poor or for treatment that is not what they would choose for themselves or their family. (I have written before of my father suffering from pressure sores whilst a patient in the University Hospital of Wales.)

In the wake of Bristol, Staffordshire, etc with numerous reports and initiatives isn’t it time that everyone got rid of the attitude of Wilful Blindness, spoke the truth and acted accordingly. Edmund Burke said, “all that evil needs to prevail is for good men to do nothing”. How have we reached this position? One of many reasons is by all of us failing to say “enough is enough” and loudly enough.

I’m happy to have signed Tony Kilcoyne’s recent “Big Lie” letter. As ever the response of the lickspittle CDO for England, Barry Cockcroft, was predictable “no credible evidence etc…”

Here’s the news story from GDPUK followed by the reports in the Daily Telegraph.

“If you see a problem and don’t say there’s a problem then you are part of the problem.”

“Tony Kilcoyne’s ‘Big Lie’ letter has been published in the Daily Telegraph, together with an article in its News section, headlined: ‘NHS provision on the brink of crisis, ministers are told’. In a response Barry Cockcroft CDO NHS England is quoted as saying that “there is no credible evidence to support the suggestion that there is a ‘growing disaster’ in NHS dentistry.”

The article highlights the letter’s assertion that NHS dentistry is ‘unfit for purpose’, because successive governments have ‘shown an obsession with centralised targets and professionals are not being allowed to spend enough time with patients. The newspaper also notes that more than 100 ‘family dentists’ have signed the letter, which accuses ministers of hiding the ‘rotten truth’ about the ‘compromised and mismanaged’ system of state-funded dental treatment in England.

Dr Anthony Kilcoyne who organised the letter is quoted as saying that his colleagues felt ‘massive frustration’ at the pressure put on them to see patients as quickly as possible. He says: ‘I know dentists to whom the NHS is saying: “we are going to reduce your funding because you are spending too much time with patients and doing a good job.”

Barry Cockcroft responds by saying that access to NHS dentistry had increased by over 1.2 million since 2010. He added: “The improvement in oral health in this country over the last 30 years is something that the dental profession and the NHS should rightly be proud that it has played a part in. There is no credible evidence to support the suggestion that there is a ‘growing disaster’ in NHS dentistry.”

Telegraph Letter

Telegraph Article

Happy New Year – Ring Out The Old Ring In The New.

Alfred, Lord Tennyson’s Poem about New Year has particular meaning for me this year. After 35 years and 6 months (less 7 days) I shall no longer have the right to describe my self as a dentist, in the UK anyway. Now I can be free to criticise the General Dental Council without fear of accusation of “bringing the profession into disrepute”. It also means that my safety net of being able to “have something to fall back upon”, as parents want for their children when they are considering doing something away from the mainstream at the age of 18, has gone too. Almost, that is – I could jump through a load of administrative hoops in the unlikely event of my wanting to work in the NHS. Slim chance.

…Ring out the old, ring in the new,
Ring, happy bells, across the snow:
The year is going, let him go;
Ring out the false, ring in the true.

Ring out the grief that saps the mind
For those that here we see no more;
Ring out the feud of rich and poor,
Ring in redress to all mankind.

Ring out a slowly dying cause,
And ancient forms of party strife;
Ring in the nobler modes of life,
With sweeter manners, purer laws….

Complete verse here.

There will be no talk of personal resolutions or goals here for now. The first day of the 2014 brought about immersion like many previous years, the Glandore Harbour Yacht Club held their swim in aid of funds for the RNLI and I was more than happy to support the cause.

In coaching terms there are many metaphors about the New Years Day swim but this isn’t the time or place.

Of greater relevance is the cause. In the early hours of 15th January 2012 the trawler Tit Bonhomme was heading for the port of Union Hall when it struck the small island of Adam at the entrance to Glandore Harbour. It was about a mile from the jetty and at the point of impact was about 650 metres from land. Five of the six people on board were drowned. No matter who was to blame and the report makes chastening reading had there been a rescue craft available in the harbour it is possible that lives might have been saved. The good news is that the RNLI are to trial a rescue vessel in the harbour. So if it helps save just one more life I am more than happy to brave the relatively safe, but chilly, sea inside the breakwater in Glandore.

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The Monday Morning Quote #246

“Move lips, move minds and make new meanings flare”

Seamus Heaney